Terms and Conditions

Our desire is for you to have the very best experience of the Blue Mountains, our accommodations, and other services. To assist us in delivering you that experience we have developed the following policies and guidelines which we respectfully request that you adhere to before, during, and after your stay.

Arrival and Departure

  • Check-in time is from 2.00 pm
  • Check-out time is prior to 10.00 am

Early check-in or late check-out is available and rates are available on request. Although our team members are on site 24 hours a day, we would appreciate your advising us if you expect to arrive after 6.00 pm, reception closes at 8.00 pm.

Children

We welcome children of all ages as our very special guests.

Accepted Payment Methods

We accept MasterCard, Visa, and cash.

Reservations Guarantee

To guarantee your reservation you will be asked for your credit card details.

Cancellations

Should you need to cancel your reservation we ask that you advise us at least three days prior to your arrival date. Cancellations within this period will incur a fee equal to the total night’s accommodation charge which will be applied to your credit card.

Non-arrival

Should you fail to arrive on the scheduled day of your reservation, your room will be held until the following day in case you have been unforeseeably delayed and are unable to contact us. Should you not arrive the next day your reservation will be canceled and the total night’s accommodation charge will be applied to your credit card.

Shortened Stay

After check-in, should you shorten your stay, you will be charged the total night’s accommodation.

Rates and Minimum Length of Stay Requirements

Our rates vary by room type, availability, day of the week, and season; weekends are always in high demand. During periods of high demand or major events and for certain packages we may apply a requirement for a minimum length of stay. You will be advised of this at the time of your reservation.

Local Taxes

All guest expenses are subject to Goods & Services Tax of 10.0% which is included in any room or ancillary prices quoted.

Gratuities and Service

Charges Tips and gratuities to our team members are at our guest’s discretion and we do not apply any compulsory service charges.

Smoking

We do not permit smoking within our guest rooms and smoking within enclosed public areas is against the law in NSW; there are ample outdoor areas throughout the property where smoking is permitted. A sanitization fee of one additional night’s accommodation or package fee will be charged where smoking occurs within a guest room.

Parking and Vehicles

Unsecured parking is available on-site.

Small Pets and Animals

Pets are not allowed onsite.

Special Assistance

We aim to do our best to accommodate guests with a disability. We have two wheelchair-accessible guest rooms (19 and 24), up to two people per room. Most common areas of the accommodation are also accessible by wheelchair. Guests booking online will have to register a number of people and ages. Should you require special assistance of any kind, please let us know in advance so that we can assure that your visit is hassle-free and memorable. 24-hour staff members onsite are available to assist wheelchair users or any other special assistance. Staff members or supervisors are there to assist, consult and supervise special needs guests or teachers from the disabled parking, pathway, etc in Block A. Contact numbers are displayed on the website, reception as well as at the time of booking.

Communications and Privacy

If you contact us by email or through the website you agree to allow us to contact you in the future and that this may include promotional material regarding upcoming events, special offers, or general information. We will never use your name and information for any other purpose nor provide it to any other party without your prior permission or where legally obliged to do so. Any communication that we may send you will include the opportunity for you to unsubscribe.

Additional Guests

Please contact our Reservations Team regarding rates for additional guests.

Group Bookings

If guests requiring ten or more rooms are traveling together, we request notification in advance so that we can assist our guests in check-in in the best possible manner. We like to personally welcome all group members and provide the utmost friendly and personal service. We welcome the opportunity to assist your party with advice on local activities, events and entertainment, and special experiences.

Environmental Policy

We constantly challenge ourselves to provide the right environment for our guests and team members through the promotion of environmental awareness. We train our team members to incorporate good environmental practices in all aspects by periodically reviewing our practices, procedures, and objectives.

Disputes and Claims

Any controversy, dispute, or claim arising out of or in connection with these accommodation policies shall come under the jurisdiction of the most competent courts of New South Wales.

Changes to accommodation Policies

These accommodation Policies are subject to change without notice